Refund policy
[Japan]
■ About returns
[Handling method of returned goods]
As a general rule, we will not accept exchanges or returns of products.
However, as an exception, if the product is defective, or if a product of a different size or different from the order arrives, we will accept exchanges and returns. Please check the following for the conditions of return.
[Main cases that cannot be exchanged or returned]
1. Customer convenience
2. Items that have been received for more than 7 days
3. If the item is returned without prior notice
* Return method (only when the product is defective or the wrong product is shipped)
Please return it as it was delivered (includes the bag, case, tag attached to the product, etc.).
* Please be sure to keep a copy of the delivery slip until the procedure is completed.
[Conditions for returns and exchanges]
The return deadline shall be notified to our shop if you contact us within 7 days after the item arrives.
・ Products after wearing
・ The tag / hanging tag has been removed
・ Wrinkles, stains, and odors after the product arrives
・ Items that have been washed, cleaned, hemmed, repaired, etc. by the customer
・ If the package is damaged
・ Products that come into direct contact with the skin, such as swimwear and innerwear
・ Smell of cigarettes, perfume, etc. attached by trying on
・ Products or outer boxes that have been scratched or soiled by the customer
・ Other items that are clearly judged to have a feeling of use after confirmation at the time of arrival at our company.
In addition, we do not accept returns or exchanges for the following items.
1. Discounted products such as set products and sale products
2. Exchange for another product
* We will exchange the product for the same product, or refund if it is in stock.
[About non-defective product replacement]
・ The size does not fit
If you wish to exchange or return the product for the above reasons, please refer to [Conditions for Return / Exchange] and Shipping Fee [Frequently Asked Questions / Good Product Exchange Service / Conditions for Good Product Exchange] only for non-defective product exchange. We will only accept the items that have been approved if you approve.
* Please check the HELP page for details.
Please contact us using the inquiry form.
* If the returned product does not meet the conditions for exchange, we will return the product to the customer by cash on delivery. Please note.
[Refund]
We will transfer the returned product to the specified account within 7 business days after confirming the arrival of the returned product.
In the case of credit card payment, we will cancel the confirmation of payment.
【about shipping cost】
We will bear the shipping cost for returning the above items, so please ship with a payment slip.
* Customers are responsible for the replacement of non-defective products.
■ Other detailed information
Please check the Frequently Asked Questions (FAQ) page.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: LYFT Inc., 4- 25-12, Jingumae, Shibuya-ku, Tokyo, 150-0001 Japan
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: MICO Jingumae 2-A, 4-25-13, Jingumae, Shibuya-ku, Tokyo, 150-0001 Japan
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.